Certain circumstances are considered to be emergencies, meaning situations that endanger the public safety or cause or are likely to cause the imminent interruption of service. Special and separate procedures govern emergency work: one for utility access covers (including those for "manholes," valve covers and grates) and one for street openings/excavations. The following procedures must be followed to obtain either an emergency authorization number (EAN) for emergency utility access cover work or an Emergency Street Opening Permit Number for emergency street opening work.

Procedures for Obtaining Authorization Numbers for Emergency Utility Access Cover Openings

Any emergency work on a street that involves opening a utility access cover to gain access to an underground facility on a critical street during restricted hours requires an EAN. NYC DOT has a separate procedure for obtaining authorization for emergency utility access cover openings so that applicants can expeditiously perform such work.

Applicants have two options to acquire an EAN. The first option (see Diagram 1) is by using the DOT on-line NYCStreets Permit Management system. Applicants who are registered as permittees (see Section 3.2) and are registered for on-line permitting can log-in to NYCStreets and request an EAN. If all information is satisfactory the applicant is approved and the system auto-generates an email which is sent to the applicant with the EAN. NYCStreets system will automatically block an applicant from submission if insurance is not current.

The second option is available for applicants who do not have the technology to use the above procedure.  Applicants must first submit an Emergency Authorization Number Form. The form must be completed and faxed to NYC DOT’s Emergency Authorization Unit (EAU), which will confirm that the applicant's insurance is current and that the location requires an EAN.

If all information is satisfactory, EAU will fax or call the applicant with an EAN, which must be available at the work site and presented to any governmental employee upon request. An EAN is required for each utility access cover opening at a location, provided that the work is performed around the clock until the emergency is eliminated, at which time the EAN expires. The Highway Rules, Section 2-07(c) (4) contains additional information. The applicant will be charged a fee of $30 for each utility access cover opening EAN.

Procedures for Obtaining an Emergency Street Opening Permit

Any emergency work on a street that involves a street opening/excavation requires a Street Opening Permit. NYC DOT has a separate procedure for obtaining permits for emergency street opening/excavation work so that applicants can expeditiously obtain such permits.

Applicants have two options to acquire an emergency street opening/excavation permit.  The first and most expeditious option (see Diagram 2), is by using the DOT on-line NYCStreets Permit Management system.  Applicants who are registered as permitees (see Section 3.2) and are registered for on-line permitting can log-in to NYCStreets and submit a request for an emergency street opening/excavation permit.  NYCStreets confirms that the applicants insurance is current; approves application and auto-generates an Emergency Street Opening permit number, which authorizes the emergency street opening/excavation work.  NYCStreets system will automatically block an applicant from submission if insurance is not current.

The second option is available for applicants who do not have the technology to use the above procedure.  Applicants must first submit an Emergency Street Opening Permit Form. A copy of the form can also be found in Appendix B, Forms. The form must be completed and faxed to EAU, which will confirm that the applicant's insurance is current. EAU will process the request and fax or call the applicant with an Emergency Street Opening Permit Number, which authorizes the emergency street opening/excavation work. If the insurance is not current, the request will be denied. The Emergency Street Opening Permit Number must be available at the site and presented to any governmental employee upon request. Work must begin within two hours after obtaining an Emergency Street Opening Permit Number and must be performed around the clock until the emergency is eliminated, unless otherwise directed by NYC DOT. Only one Emergency Street Opening Permit Number is required for a specific work location.

Following issuance of the Emergency Street Opening Permit Number, the permittee must submit an application for a regular Street Opening Permit within two business days (Highway Rules, Section 2-11(g)). This Street Opening Permit retroactively covers the emergency street opening/excavation work already performed.